Innovating Your Guest Experience with In-Room Technologies

Discover critical takeaways from a webinar with INTELITY and spa management application companion Book4Time

Not too long ago INTELITY Product sales Director Ben Teplitsky joined Sal Capizzi from Book4Time to focus on how hoteliers can boost the guest expertise with in-area, on-desire systems. Specifically, the seamless Book4Time and INTELITY integration powers the capability for resort and vacation resort company to perspective and reserve spa and wellness companies and merchandise, all from a cellular system. The lively discussion explored how the visitor working experience has evolved by way of mobility and modern technological know-how, advancing the ability to have interaction company by means of mobile apps and endorse lodge amenities–on house, in-home, and beyond.

Check out the Replay

In this article are the a few highlights:

Leverage electronic scheduling engines for assets features

With in-room tablets and hotel cellular apps, hoteliers can leverage a property’s spa amenities to raise guest engagement. Deciding on technological know-how companions with seamless integration, like E book4Time and INTELITY, augment the solutions and systems you are already supplying and make for elevated adoption and relieve of use by both equally attendees and staff members. The platform and company isn’t automatically intended to replace what a home is now employing, but meant to enrich and supply a new conduit concerning lodge personnel and guests, elevating amenities and providers and leveraging the details and analytics on the again stop to boost visitor engagement.

A downloadable branded cellular lodge app contains not only spa providers, but also leverages other digital functions these as mobile check out-in, cellular crucial, and digital concierge menus and solutions. With in-place tablets, lodges can also interact with visitors for the duration of their remain, endorsing hotel services and amenities right to visitors and enabling just one-touch booking. 

Built-in cell platforms present a seamless encounter for both friends and personnel

The guest journey is evolving, and as extra tourists use on the net booking and mobile apps for experience shares and airways, by the time they get to a hotel assets, it’s no longer just a nicety to have cell applications and in-space know-how, it is an expectation. The INTELITY Group has noticed pretty much double the amount of money of resort cell app downloads and a sharp raise in engagement with in-room tablets. Also, we’re seeing that resorts that leverage digital equipment frees up their employees to invest a lot more time with guests and present a a lot more high-contact, large-services practical experience.

Certified integrations with a property’s PMS, POS, and other tech systems these kinds of as lock vendors and spa administration, builds a seamless tech stack that is leveraging visitor knowledge and analytics to offer a extra customized experience for guests although easing workload for staff members.

Drive profits from spa providers and goods through progressive guest engagement

Pushing personalized promotions and spa expert services directly to visitors by way of an in-place pill and hotel cellular app entices visitors to check out the menu and guide products and services with a single click on, under no circumstances obtaining to make a mobile phone contact or leave the ease and comfort of their area. For case in point, Is it warm outside the house? Present company a cooling facial therapy or comforting foot bath. Is a visitor celebrating a particular situation? Provide them a marketing for in-place bubbly and fresh berries. The choices are endless to present attendees personalised promotions by using an in-place tablet or cell app that quickly drives revenue.

When digital technological know-how becomes element of your property’s ecosystem, and you’re giving company a feature-prosperous cell knowledge, you enable so considerably much more than just skipping a line friends are ready to far more actively engage with the hotel and the facilities supplied, growing revenue for all areas of the property.

The extra engagement afforded by a electronic visitor knowledge, specially with in-space technologies, can not only raise earnings for your property, it tremendously enhances visitor gratification, primary to additional optimistic reviews and repeat website visitors.

To find out more about what resort tech is accessible to improve your digital visitor practical experience, ask for a demo today.

 

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