November 29, 2023


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ReviewPro & SHR Integrate to Maximize Guest Survey Data| ReviewPro


Two-way integration concerning Shiji’s ReviewPro and SHR maximizes visitor suggestions by reducing complexity.

SHR and ReviewPro integration

May 11, 2022 – Barcelona ReviewPro, a Shiji Team brand name, which delivers hospitality with the major Guest Practical experience Platform, now integrates with Sceptre Hospitality means (SHR), the hospitality alternative dedicated to increasing the guest knowledge and driving earnings together the visitor journey. The integration with Shiji’s ReviewPro aims to enhance and enhance guest feed-back management.

The API integration in between SHR’s Maverick system and ReviewPro’s Visitor Surveys lets popular clientele to mail automatic surveys utilizing actual-time guest details from the hotel’s PMS. Guest responses received by using the ReviewPro survey feed into the hotel’s CRM many thanks to the integration. This blend of units means that hoteliers gain fast insight into the visitor working experience at distinct levels of the guest journey

“This new API integration between the Maverick CRM and ReviewPro’s visitor information and reporting programs represents a different really useful addition to the scope and sophistication of our Maverick platform,” stated Amanda Milam, Integration Manager for SHR. “ReviewPro’s survey facts is now extremely handy to a lot of of our prospects and is their go-to methodology for collecting submit-stay guest surveys it will be even much more insightful to them when that facts life organically within just the Maverick CRM and is up to date in genuine-time.”

“We’re excited to combine with SHR and travel more effective visitor interaction with a seamless guest info selection, and enabling segmentation centered on visitor opinions. This API integration exhibits how technology associates can perform jointly for the profit of all, together with the guest, of class. Much easier accessibility to our shared knowledge suggests further insights, faster action, and sooner or later far better guest encounters.” reported Michael Kessler, CEO at Shiji’s ReviewPro.

Gains of the SHR and Shiji’s ReviewPro Integration

  • Serious-time updates on continue to be lists: guest facts flows quickly in between the SHR and ReviewPro system via API, guaranteeing remain lists on the ReviewPro platform are current in serious-time without having manual intervention from personnel.
  • Automate guest feedback throughout the guest journey: ReviewPro’s in-continue to be and put up-remain surveys are automatically despatched to friends, for improved service recovery and visitor satisfaction insights.
  • Individualized guest communication: leverage visitor pleasure information on your CRM to improve guest profiles and even further section sending lists for extra individualized conversation.

Clients who want to know far more about the integration concerning Shiji’s ReviewPro and SHR will need to get in touch with their Account Supervisor.


Sceptre Hospitality Assets (SHR) delivers alternatives for lodges to enhance visitor pleasure at every touchpoint – from internet marketing, booking, and on-assets knowledge – though driving income each individual phase of the way. More than 2,000 hotels about the environment depend on Windsurfer CRS to optimize their channel mix, Maverick CRM to personalize their guests’ ordeals, or Wave RMS to optimize income and profitability. Headquartered in Houston with places of work in Barcelona and Singapore, SHR deploys deeply built-in, cloud-based mostly software built in an open up, API-initial framework that decreases the charge, time and enhancement operate associated with connecting devices. Understand far more at shr.worldwide.


ReviewPro, a Shiji Group brand name, presents above a ten years of practical experience and financial investment in innovation to make certain we go on to be the benchmark in the hospitality marketplace. Our cloud-based mostly Visitor Encounter System features Resort Name, Visitor Surveys, Circumstance Administration, and Messaging Automation. Shiji’s ReviewPro owns the market-common on the web track record score, the Global Evaluation Index™️ (GRI), a propriety algorithm dependent on evaluation facts gathered from +175 OTAs and assessment web sites in +45 languages. With in excess of, 60,000 institutions in +150 nations, Shiji’s ReviewPro provides the technology, assistance, and training to empower hoteliers to be better.

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