May 19, 2024


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Shiji’s ReviewPro & Flexkeeping Integration Drives Efficient Follow-Up


Integration ReviewPro and Flexkeeping

Partnership among Flexkeeping and Shiji’s ReviewPro permits hoteliers to abide by up on visitor suggestions and requests efficiently to provide a far better visitor expertise.

21st of April 2022, Barcelona: ReviewPro, a Shiji Team model, and Flexkeeping, the resort staff interaction and housekeeping computer software, husband or wife up in supporting hoteliers to make working day-to-working day undertaking management a lot more effective and enhance the visitor expertise.

The new integration among ReviewPro’s Visitor Expertise Platform and the Flexkeeping remedy presents a seamless two-way link, permitting hoteliers to take pleasure in comprehensive visibility of visitor feed-back management current in true-time on both equally platforms. Frequent customers can now watch responsibilities coming from assessments, surveys, and messaging conversations on the ReviewPro platform directly in the Flexkeeping platform. What’s additional, any updates built by means of both a single of the methods clearly show up on both equally platforms. Comprehensive visibility encourages prompt resolution for visitors, and far better visibility of personnel KPIs for management, as nicely as maximization of tech financial commitment for makes.

“The integration with ReviewPro is a little something Flexkeeping has been looking ahead to for a very very long time. We connect and streamline two sections of operations that are unquestionably essential to each and every hotel: authentic-time guest satisfaction comments with real-time communication throughout all departments. It is an integration that not only understands the link between visitor satisfaction and everyday operations, but brings this link to the forefront so that hotel administrators can make certain they remain on prime of it at all situations.” Luka Berger, CEO at Flexkeeping

“Our goal is to make the life of hoteliers a lot easier, so they can improved provide their visitors. A seamless trade of facts concerning their tech platforms is vital to much better functions. We are delighted to lover up with Flexkeeping in purchase to lower platform switching for our shoppers, drive workers performance, and of class assistance hoteliers to supply even much better company for attendees.” Michael Kessler, CEO at ReviewPro.

Advantages of the ReviewPro and Flexkeeping Integration

As lots of resorts are digitizing and automating operational procedures, integrations are crucial to preserving procedures basic and user-pleasant. Some of the most important rewards of the integration between Shiji’s ReviewPro and Flexkeeping are:

  • Unified to-do lists – As an alternative of controlling quite a few to-dos on distinct platforms, all responsibilities seem on one dashboard, encouraging instant action, so no guest ask for will get missed.
  • Supports guest opinions administration strategies – all visitor opinions that needs action will cause an automatic scenario development obvious on the two platforms.
  • Supports visitor messaging procedures – No need to manually log specifics or inquire the visitor for extra facts, as ReviewPro’s chatbot collects all the visitor details required to develop a job and sends it more than to the right division.
  • Simplified login management – data travels seamlessly from 1 system to one more, relieving your workforce from handling numerous logins and platforms in their working day-to-working day duties.
  • Resolution analytics – thanks to the two-way integration amongst Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro system will reflect suitable and up-to-date data.

Shoppers who want to know more about the ReviewPro and Flexkeeping integration ought to make contact with their account manager for extra facts.


ReviewPro, a Shiji Team brand, offers over a decade of experience and expense in innovation to make certain we proceed to be the benchmark in the hospitality business. Our cloud-centered Visitor Encounter System incorporates Lodge Name, Visitor Surveys, Scenario Administration, and Messaging Automation. Shiji’s ReviewPro owns the field-common on-line reputation score, the Worldwide Review Index™️ (GRI), a propriety algorithm primarily based on overview information collected from +175 OTAs and evaluate web-sites in +45 languages. With in excess of, 60,000 establishments in +150 international locations, Shiji’s ReviewPro features the know-how, support, and schooling to empower hoteliers to be much better.

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Flexkeeping is the most extensive resort housekeeping and staff members collaboration software package. It automates everyday hotel functions from team conversation, preventive servicing, and guest support delivery to day-to-day recurring responsibilities, checklists, and housekeeping schedules, optimizing day-to-working day functions by up to 40%. Flexkeeping is most effective regarded for its full set of housekeeping automation equipment, a very best-in-course consumer interface, and a highly effective administration reporting technique.

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