May 19, 2024


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Shiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up


integration ReviewPro and hotelkit

Partnership amongst hotelkit and Shiji’s ReviewPro enables hoteliers to push operational excellence.  

7th of April 2022, Barcelona: Shiji’s ReviewPro, the top Guest Expertise Platform for hospitality, and the resort operations system hotelkit, now integrate to streamline operations for hoteliers taking care of guest feed-back. The integration aims to simplify the working day-to-working day processes of customers making use of both equally platforms by giving a seamless two-way link involving the answers.

Hoteliers working with both equally alternatives will be notified of guest comments coming in via the ReviewPro Guest Experience Platform immediately on their hotelkit dashboard. This makes it possible for common consumers to deliver prompt resolution to guest wants. The integration functions in two methods so that the status of responsibilities – regardless of whether they are fixed or not – will usually be up-to-date on each platforms in serious-time, supporting management response techniques and other organization KPIs.

“The integration concerning Shiji’s ReviewPro and hotelkit aims to make your lifestyle less difficult, as a hotelier. When a housekeeping , a servicing or a home support ask for is made on the ReviewPro system, it will clearly show up suitable in your hotekit notifications. You can even make a decision who in your resort will obtain this ask for. Status updates are revealed concurrently in each techniques. Interaction has in no way been less difficult! And your attendees will enjoy the rewards.” Marie-Theres Rainer, Solution Manager hotelkit GmbH

“Guests now be expecting quickly responses and quick resolution. To travel operational efficiency, we need to have to reduce platform switching and assure that info flows seamlessly. Any request, evaluation, or study response that involves motion now appears on both of those the hotelkit system, and the ReviewPro Guest Knowledge System for fast resolution or reaction, strengthening your operations but additional importantly your guests’ expertise.” Michael Kessler, CEO at ReviewPro.

Gains of Shiji’s ReviewPro and hotelkit Integration

The integration is beneficial for each hoteliers and friends by tackling the situation of taking care of various platforms and facts silos, when also driving operational excellence. Some major rewards of the integration are:

  • Unified to-do record for a lot quicker motion – Motivate immediate motion by unifying to-do lists from the chatbot and other resources onto a single single webpage, so no requests get seemed in excess of.
  • Automatic circumstance development for testimonials, survey responses, and messaging – all visitor requests, problems, or queries set off situation generation noticeable on both platforms.
  • Supports your visitor messaging method – Visitor requests will be gathered by the chatbot, including critical information that is gathered by means of pure human conversation, so no need to have to manually log facts or talk to the visitor for extra specifics.
  • Considerably less platform switching – Information travels seamlessly from a person system to an additional and again yet again, so there is no need for your workforce to control quite a few logins for their working day-to-day responsibilities.
  • Resolution analytics – thanks to the two-way integration, the ReviewPro analytics website page is current with general performance details on how lots of tasks ended up made, if they have been closed on time, by whom, etc., averting unneeded facts silos.

Consumers who want to know extra about Shiji’s ReviewPro and hotelkit integration require to call their account supervisor for more facts.


ReviewPro, a Shiji Group brand name, presents in excess of a ten years of experience and investment decision in innovation to be certain we go on to be the benchmark in the hospitality industry. Our cloud-centered Visitor Practical experience System involves Lodge Track record, Visitor Surveys, Circumstance Administration, and Messaging Automation. Shiji’s ReviewPro owns the sector-normal online popularity rating, the World wide Review Index™️ (GRI), a propriety algorithm based mostly on review information gathered from +175 OTAs and assessment web sites in +45 languages. With around, 60,000 establishments in +150 nations, Shiji’s ReviewPro provides the technology, guidance, and schooling to empower hoteliers to be far better.

For a lot more information and facts be sure to stop by:

For push contacts: [email protected]



With the hotel functions system hotelkit, extra than 2,000 lodge groups throughout the world control their daily do the job regimen. The option for collaboration, housekeeping and facility management connects the full team, improves interior conversation and simplifies everyday workflows. Delivering fantastic provider has hardly ever been less complicated and now hoteliers can shell out additional time doing what they do very best: making their company content.

For extra data be sure to go to: www.hotelkit.web

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