May 29, 2024


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How eZee is Enhancing the Hotel Guest Journey with AWS


The hospitality industry has viewed various transformations over the decades. From monitoring reservations on excel sheets to adopting house administration devices (PMS), the marketplace has appear a extensive way.

In the midst of this technological evolution, the emergence of the “cloud” has been the most pivotal aspect.

It would not be incorrect to say that the cloud has re-molded the construction of the hospitality field. The area which was as soon as totally less than the control of massive, branded resort chains has now turn out to be a reasonable perform arena for accommodation businesses of all styles and dimensions.

But how did the cloud control to conquer the hospitality marketplace worldwide? 

The Impact of  Cloud Computing on the Hospitality Market

When I assume of cloud know-how, the very first point that arrives to my brain is the skill to do the job remotely with out getting a toll on efficiency.

What do I necessarily mean by that?

There is a mounting need for the ability to control resort functions from any place at any time. And, it has been satisfied by cloud computing because it only involves a steady net connection to purpose correctly.  

Furthermore, cloud-dependent hospitality management alternatives offer more rewards revolving around operational efficiency, cost reduction, and knowledge storage. 

  • Operational Efficiency: Hoteliers can continue to be up to day on several elements of functions this kind of as room and booking position, housekeeping and servicing responsibilities, and visitor arrivals and departures, allowing for the hoteliers to make conclusions primarily based on the most recent intel that is up-to-date in actual-time. 
  • Expense Reduction: Cloud-based SaaS answers only need an world-wide-web link. This means, hotels do not need to invest in independent software licenses or extra components to use the program on various products. Rather, when they order the program, they can accessibility it through URL on any gadget.
  • Facts Storage: Optimized information storage is vital thinking about the variety of guests and personal info that accommodation enterprises get. Cloud engineering makes it possible for these companies to shop facts in secure information centers instead than standard in-dwelling servers that are a lot less secure and have to have routine maintenance frequently.

Now that we have a far better being familiar with of the advantages of cloud know-how for lodging vendors, let’s glance at how eZee’s cloud-centered remedies, driven by AWS, impact guest journey.

How eZee and AWS Jointly are Producing an Impression

eZee Technosys, a hospitality management remedies subsidiary of Yanolja Cloud, utilizes AWS providers to provide a total suite of conclude-to-end cloud-based mostly hospitality administration know-how. 

With the enable of AWS, eZee has been drastically lowering its advancement cycle and is scaling at a substantial charge. In addition, eZee is supporting its consumers continue to keep abreast with the altering traveler tastes to give guests with a wonderful expertise.

Improving the Visitor Journey

Traveler preferences are generally altering. What they had been trying to get previous yr may well not be what they are searching for this calendar year. 

To accommodate these fluid traveler expectations and deliver an outstanding visitor expertise,  eZee provides an agile and responsible set of solutions ranging from residence management methods to contactless cellular purposes that can be integrated to facilitate the guest journey from pre-scheduling to re-reserving.

Pre-Booking and Booking

No matter if it’s viewing resort internet sites to choose a digital tour of the rooms, researching rates on different on-line distribution channels, or only likely by means of all the excitement on social media, the visitor journey starts off even just before the visitor helps make a reservation.

eZee’s channel management method is a fantastic option to boost the pre-booking and scheduling phase of the guest journey.  It feeds accessible inventory and rates to numerous on the web distribution channels for tourists to obtain when studying and reserving accommodation options. 

Also, eZee’s site builder makes a pleasurable person interface for guests traveling to the hotel’s internet site. 

Last but not least, eZee’s scheduling engine integrates with the PMS to supply lodge guests a outstanding reservation knowledge. It makes it possible for them to make on the web payments, accessibility special gives and promo codes, and offers a team booking aspect.  

Look at-in and Remain

The bulk of the guest working experience happens through the interval when attendees are physically in the resort. Consequently, it is crucial for inns to supply rapid expert services to arriving guests and get rid of delays in check-in.

eZee’s PMS lets hoteliers to track and control room status as nicely as housekeeping responsibilities to be certain that the rooms are totally organized for the guests to use as soon as they arrive. 

Also, the intuitive interface of eZee’s PMS, which features a continue to be-view as well as a room-check out, enables the frontdesk staff to verify-in attendees rapidly and simply. Also, eZee’s PMS can preserve guest profile information and facts to services returning attendees much more efficiently. 

One more characteristic that speeds up the examine-in process is eZee’s guest portal. By means of this mobile app, company can encounter a contactless journey, which consists of deciding upon their home and checking in with no ready in line at the entrance desk.

For the duration of the guests’ keep, accommodations have to not only maintain effectiveness in service but also accommodate all the guest’s tastes. 

The visitor portal mentioned earlier mentioned fulfills each of these features by automating hotel functions and providing an remarkable contactless experience. For instance, attendees can reserve a taxi and purchase home provider by means of the cell app without having owning to phone or pay a visit to reception. 

Test-out and Publish-Stay

It is critical for inns to nail the test-out section of the visitor journey. After all, this is the previous phase and a person that will be freshest in the guest’s memory. If a lodge fails to supply a seamless check out-out, primarily when company are on a strict timeline, then it is likely to draw a negative critique.

Keep in mind how we stated the effectiveness of eZee’s visitor portal for the verify-in process? Effectively, the same applies to the check out-out system. 

With this contactless alternative, visitors can examine-out right from their mobile equipment, devoid of waiting in line by the entrance desk. 

Now, what about pending costs?

eZee’s PMS properly manages guest folios as it is integrated with the guest portal. Guests can download folios in their most popular language and forex and make payments instantly in the portal.

The visitor journey is not fairly above yet. 

At the time friends check out out, eZee’s PMS automatically generates emails expressing gratitude and requesting feedback on their keep. It provides guests the prospect to talk their minds on the execs and cons of the lodge knowledge.  

Designed Doable by AWS

Backed by Yanolja Cloud, eZee has been in this sector for extra than 16 a long time now and is an professional in building dependable and affordable hospitality management solutions.  AWS has produced it achievable for us to present cloud-based mostly methods to all our clients and assistance them enhance the visitor expertise. With AWS staying the architectural backbone of eZee’s alternatives, we are equipped to give planet-course products and solutions capable of providing uninterrupted support, storing details successfully, supporting several languages, and significantly a lot more. 

Increase the Visitor Journey at Your Hotel

For hotels to remain aggressive in this dynamic hospitality field, it is significant to provide a outstanding guest knowledge. If you want to examine eZee’s solutions to completely transform the visitor journey at your hotel, enable us know at [email protected] and we will support you appropriate away. Our work is to enable you opt for the ideal method to fit your specific needs.

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