May 29, 2024


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ReviewPro’s Global Hotel Review Benchmark Report


Leaders in guest practical experience management release initial in quarterly report collection focusing on world wide hotel opinions.

Globak Hotel Review Benchmark Report

Barcelona, 25 May perhaps 2022: ReviewPro, a Shiji Team brand name, publishes the very first of a series of quarterly information experiences for hoteliers wishing to preserve ahead of on line standing and review traits. The detailed report addresses all the things connected to current assessment metrics like volume, resource, and management reaction rates, the two on a worldwide and on a regional degree.

The report is a need to-examine for hoteliers wishing to understand the present-day point out of reviews and improve their organization as journey opens up yet again. It is also pertinent for hospitality experts seeking to remain up to date with international and regional evaluation tendencies and metrics associated to review volumes, resources, and visitor sentiment trends.

Some of the highlighted conclusions include:

  • Critique quantity: world wide evaluate quantity greater by 46.5% in Q1 2022 above Q1 2021
  • Visitor pleasure has fallen by 1.4%, or 1.2 details, because the start out of the pandemic.
  • Evaluate industry share: generated much more reviews than any other review supply in Q1 2022.
  • Source indexes: ratings on are usually decreased than other resources.
  • There is area for improvement in response charges and periods, with only 61.2% of respondable evaluations acquiring a reaction and an average reaction time of 3.8 days.

“Shiji’s ReviewPro has been delivering hoteliers with evaluate data to aid recognize their online track record and make information-driven operational and assistance enhancements for above a decade. In that time a lot has modified, but one matter has remained the same – online name is even now a benchmark of excellence and a trustworthy way of analyzing a hotel’s functionality,” claims Michael Kessler, CEO of ReviewPro, a Shiji Team brand.

The report involves:

  • Critical findings on review volume, overview rankings, star segments, critique industry share, administration reaction, and a lot more.
  • World and regional data sets on World Overview Index metrics (GRI™), critique resources current market share and quantity, semantic evaluation and groups influencing track record, management reaction, and extra.
  • Pro insights: a variety of specialists and hoteliers give reviews on the point out of critiques and how they regulate reviews.
  • Popularity techniques for international hoteliers.

If you would like to know much more about any aspect of the report, or how to enhance your on the net popularity as a hotel manufacturer, accommodation supplier, or destination, please get in contact with our team.

To download and read the total report, click on below.

About Shiji’s ReviewPro

ReviewPro, a Shiji Group manufacturer, offers over a 10 years of encounter and expense in innovation to be certain we continue on to be the benchmark of the hospitality field. Our cloud-based Visitor Practical experience System consists of Hotel Standing, Guest Surveys, Circumstance Management, and Messaging Automation. Shiji’s ReviewPro owns the sector-conventional online name score, the World wide Review Index™️ (GRI), a propriety algorithm primarily based on evaluate knowledge collected from +140 OTAs and evaluation sites in +45 languages. With about, 60,000 establishments in +150 countries, Shiji’s ReviewPro features the technological know-how, assistance, and education to empower hoteliers to be improved.

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For press contacts: [email protected]



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